Categories of issues in oh-my-zsh (work-in-progress)

CONTRIBUTING.md

@@ -23,4 +23,20 @@ See point 1, then go ahead (unless your solution is yet another theme)
 
 ## YOU HAVE FREE TIME TO VOLUNTEER
 
-Cool!
+Cool! Please have a look at the list below to understand how oh-my-zsh categorizes its issues.
+
+Classification of issues and
+
+- Bugs, which may be:
+  - Specific of zsh \*
+  - Regressions, in which we should summon the author of the offending commit once it is located
+
+- Feature requests
+
+- Helpdesk, which may be:
+  - Specific of zsh \*
+  - Everything else
+
+\* In the case of bugs, I see the benefit in going through the trouble of responding to that. After all, oh-my-zsh should be the missing link that makes zsh perfect, and hunting down an upstream bug can lead to a submitted PR.
+In the case of helpdesk, minimal response should be done. That is, provide a link to the wiki with the relevant information, or
+add it to the FAQ of the wiki and point to it afterwards.